View Our Website View All Jobs

Team Lead, Technical Support

We promise you haven’t worked with anyone like us before.  We’re a Minneapolis, MN-based early-stage tech company that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online.  With a growing team that works closely together, we move fast and enjoy what we do.

As a Team Lead, Technical Support, you’ll ensure the team is managed and supported in a manner that ensures an outstanding client experience for our clients.

Come join the fun and build something great with us.

What You Will Do:

Your day-to-day responsibilities will shift and grow, but to start with you will:

  • Act as steward of our top-notch Customer Success team and the support function through steady, thorough, and compassionate leadership
  • Coach and mentor our amazing Customer Success team members in all facets of their jobs
  • Assist in monitoring, evaluating, conducting quality assurance checks for all channels (text, chat and phone), and ensuring Service Level Agreements are met
  • Stay current on system and procedural updates and ensure both understanding / acceptance and adoption of updates internally
  • Cultivate and foster an understanding of Leadpages' performance standards and procedures, enabling a superior level of support to our customers
  • Help drive the efficiency and effectiveness of the escalation process, make recommendations for improvement, and perform other support escalation responsibilities
  • Create reports and analyze metrics for trends and problem areas and recommend mitigation to support leadership
  • Participate in process improvement planning like a boss
  • Influence a positive and fun work environment
  • Complete special projects as assigned

What You Have Done:

You have a unique combination of skills, talents, and mindset, including:

  • Strong planning and organizational skills, with the ability to document processes and procedures
  • Superior client service skills, written and verbal communication
  • Demonstrated team player; self starter; independent thinker; excellent judgment
  • Proven ability to work in a fast paced environment with a high level of accuracy and attention to detail
  • Ability to handle multiple tasks simultaneously

Extra Credit:

  • Previous supervision and leadership experience, with the ability to delegate tasks as necessary

Who You Are:

  • You have developed a strong and unwavering foundation with your prior mentoring and coaching experience
  • You have a great analytical mindset and problem-solving skills
  • You are flexible when it comes to an ever-changing work environment and are able to shift gears with style and grace
  • You fiercely maintain confidentiality with sensitive customer and internal information
  • You are an excellent communicator whether it’s written or oral, and have a knack for interpersonal communications
  • You possess the innate ability to effectively prioritize and execute tasks of all shapes and sizes
  • You are self reliant, articulate, approachable and comfortable with a rapidly changing environment
  • Being detail-oriented isn’t just a soundbite for you, but one of your genuine qualities
  • You know what ‘fast-paced’ really means and you embrace it
  • What you don’t know, you’ll jump right in and learn: You can teach yourself whatever you need to know and you’re not afraid to go find solutions to difficult problems that crop up
  • Technology is your friend, not your foe
  • You never say “That’s not my job"

Who We Are:

Leadpages was thrilled to make #148 on the 2016 Inc. 5000 list (we were #2 in Minnesota) and to be named a Star Tribune Top Workplace in both 2015 and 2016. To learn more about the teams that have helped us achieve these honors, we invite you to visit our Instagram, Facebook, and About pages.

We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice.  You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them.  If you bring your ‘A game’ to the table, here’s what we’ll bring:

  • Competitive pay, benefits, and equity
  • 2 (yes, two) work-from-home days per week
  • A gorgeous, bright office, conveniently located in Downtown Minneapolis
  • A fully-stocked snack bar and drink fridge to keep you fueled
  • Relocation reimbursement, as needed.  Please note: residence in or relocation to Minneapolis / St. Paul, MN is our one non-negotiable.
  • The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
  • Career development isn’t just idle chit-chat but a tangible outcome of our robust People & Culture function In 2016, we were overjoyed to give promotions to 27% of our stellar employees.
  • Challenging and meaningful problems to solve - you will invariably make a difference and impact
  • A vibrant and devoted team, who still finds time for fun
  • Finally, no politics and no jerks

At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.

Sound Like You?

To apply, please submit your tailored resume (using the “Apply” or “Submit Resume” button) and a link to your LinkedIn profile.  We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 5 business days. Thanks and we look forward to hearing from you!

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accomodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.